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AI NewsGenesys Launches New Innovations To Automate End-To-End Customer Service

Genesys Launches New Innovations To Automate End-To-End Customer Service

1:56 PM IST · September 4, 2026

Genesys Launches New Innovations To Automate End-To-End Customer Service

Snippet: The platform retains information across interactions, determines its actions and coordinates work between AI and human employees while operating within predefined business rules.

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IFA 2026: Lingverse iKairos Debuts as a Desktop Robot and Wearable AI Pendant

IFA 2026: Lingverse iKairos Debuts as a Desktop Robot and Wearable AI Pendant

Lingverse has unveiled an AI device that can function as both a desktop robot and a wearable pendant. The iKairos is intended to gather information from different parts of a user's day and use it to provide contextual suggestions. Its main hardware can be moved between different physical forms, with LifeOS handling the information collected by the device. The system is being demonstrated at IFA 2026. Lingverse has not yet disclosed when iKairos will go on sale or how much it will cost.

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Havells Brings Agentic AI Voice Control to 2.67 Mn Connected Home Appliances

Havells Brings Agentic AI Voice Control to 2.67 Mn Connected Home Appliances

The voice assistant can understand natural and code-mixed speech, coordinate multiple appliances at once, and retain context across conversations.

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AI Agents Are Making Data Security A Bigger Enterprise Problem

AI Agents Are Making Data Security A Bigger Enterprise Problem

Skyflow CTO Roshmik Saha says controlling data flows will be critical as agentic AI moves into production.

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For GCCs, Non-Tech Hiring in India Set to Cross 5 Lakh Roles by 2028

For GCCs, Non-Tech Hiring in India Set to Cross 5 Lakh Roles by 2028

Sales operations, finance and business operations are expected to account for more than 60% of non-tech GCC demand.

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