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Salesforce and Nvidia’s new reasoning model is everything the AI labs should fear

Salesforce and Nvidia’s new reasoning model is everything the AI labs should fear

A new AI model calledKoais one of the biggest announcements from Salesforce this week at its giant Dreamforce tech conference. Koa is the company’s first reasoning model, built on Nvidia’sopen-weight Nemotronmodel. The two companies worked together to post-train Koa to excel at sales, marketing, and customer-support-related tasks. Koa is a shining example of how the enterprise world’s needs for AI are diverging from what the frontier labs are offering. Proprietary AI labs would rather have enterprises uploading files, code, prompts, and feedback directly into their models and agents,and spending millionsto do so. But with the model, Salesforce is offering its enterprise customers: Koa will be provided as an alternative to the other models Salesforce offers in its Agentforce platform, where its customers build agents to handle rote tasks like answering customer service questions or scheduling appointments. “We’ve built many small task-specific language models, which are part of Agentforce’s portfolio,” Jayesh Govindarajan, EVP of Salesforce AI, told TechCrunch. “But reasoning has always been something that we’ve relied on the frontier model providers for. Until now.” Before Koa, if an agent needed to reason through a long-running or multi-step task, those prompts would be routed to a frontier model like Claude or ChatGPT through Agentforce’s AI gateway (the system that decides which model handles which request). “One of the reasons we hadn’t done this before, train our own enterprise-grade frontier model — we always wanted to — but the challenge has always been the lack of a pre-trained base model to start with. Until Nemotron came along, there was no sovereign American pre-trained model that was available, one, and two, that was state of the art, and, three, that had clear data provenance. We have no idea what Qwen trains on,” Govindarajan said, referring to the popular Chinese open-weight model produced by Alibaba. Post-training a model like this means taking it from a general-purpose system to one well-versed in sales and customer support knowledge, and to do that, Salesforce and Nvidia did not use any actual data from Salesforce’s customers. Instead, they crafted synthetic data that mimicked customers’ patterns. “We actually simulated a customer service environment with a persona customer service professional, including irate customers that call into the customer service center, all the way to a sales professional who’s trying to close a deal,” Govindarajan described. Koa is meant to be better at the work tasks Salesforce customers want an agent to do — and cheaper, in terms of tokens burned — than sending those same tasks to Claude or ChatGPT. With Nemotron, “we have a unique architecture for inference to be token efficient,” Kari Ann Briski, Nvidia’s VP of Generative AI Software for Enterprise, told TechCrunch. “It’s kind of the trifecta of things that you need to have: sovereign AI, time to first token, efficient reasoning, for the tokenomics of it all.” However, Salesforce isn’t exactly abandoning Anthropic or OpenAI. It just announced a partnership with Anthropiccalled ClaudeForcethat allows companies to use Claude as their AI interface, while their data remains in Salesforce’s system of records, secured by its infrastructure.

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Teradyne Opens Bengaluru Office to Expand Semiconductor Support in India

Teradyne Opens Bengaluru Office to Expand Semiconductor Support in India

The new office will support chipmakers and electronics manufacturers as India expands domestic fabrication, packaging and testing.

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NVIDIA Expands CUDA-Q For Fault-Tolerant Quantum Computing

NVIDIA Expands CUDA-Q For Fault-Tolerant Quantum Computing

NVIDIA has added an orchestration layer and benchmark tools to help researchers develop practical quantum computing systems.

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CoRover.ai Claims Its BharatGPT-Instruct Model Outperforms Sarvam 30B

CoRover.ai Claims Its BharatGPT-Instruct Model Outperforms Sarvam 30B

CoRover.ai said its 2B-parameter BharatGPT-Instruct model has surpassed the much larger Sarvam 30B on several reasoning, fairness, and multilingual benchmarks.

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HCLTech, CrowdStrike Deepen Cybersecurity Partnership as Enterprises Grapple with AI Risks

HCLTech, CrowdStrike Deepen Cybersecurity Partnership as Enterprises Grapple with AI Risks

HCLTech and CrowdStrike are expanding their partnership to help enterprises secure AI applications, models, and agents.

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A Single Industrial Simulation Would Take 10 Hours. AI is Cutting That Down to Seconds

Dassault Systèmes is pushing AI beyond design assistance, combining simulation, digital twins, and AI agents to help enterprises explore more designs.

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Anthropic Says Claude Assisted Cyberattacks and Military Weapons Development

Anthropic Says Claude Assisted Cyberattacks and Military Weapons Development

Anthropic says groups linked to Russia and China used Claude in cyber espionage campaigns and military weapons projects, including work on missiles, drones, electronic warfare and anti-torpedo systems. The company disclosed the findings in its September 2026 threat intelligence report, which describes several operations where Claude became part of broader technical workflows rather than serving only as a general-purpose assistant. The cases also show attackers using the models for vulnerability research, exploit development, intelligence gathering and software engineering across multiple stages of their operations.

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Trump Belittles Anthropic CEO as Calls for Pacing Frontier AI Get Pushback

Trump Belittles Anthropic CEO as Calls for Pacing Frontier AI Get Pushback

US President Donald Trump said the only control AI needs is a “strong and smart (high IQ) president”, which he claims the country already has.

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Anthropic’s CI Jobs Grew 25x in 6 Months as Claude Wrote 80% of Code

Anthropic’s CI Jobs Grew 25x in 6 Months as Claude Wrote 80% of Code

The number of tests in its codebase grew tenfold with only a nominal increase in engineering staff.

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Musk Reveals Grok 4.8’s Pre-Training Stack is Written in C++ by ‘Humans’, Not AI

Musk Reveals Grok 4.8’s Pre-Training Stack is Written in C++ by ‘Humans’, Not AI

Elon Musk said it was the Starlink software team that wrote the software and “was not written by AI”.

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Flam Raises $40 Million Series B to Scale AI Interactive Content

Flam Raises $40 Million Series B to Scale AI Interactive Content

The AI content startup said it has signed more than 100 enterprise customers in six quarters, including Google, State Farm and Diageo.

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AI is Turning Developers Into Software Slop Factories

AI is Turning Developers Into Software Slop Factories

AWS Developer Advocate Darko Mesaroš says developers should check whether an AI agent is building what they actually asked for.

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